This policy applies for new bookings from August 23rd, 2023. In order to view the policy applying previous bookings, please view in your booking details or reach us at [email protected]

1. Overview

The information within our website, brochures and other marketing material has been compiled with care and is provided in good faith. However, it is subject to change and does not form part of the contract between the customer and Oxalis Adventure Tours. When making a booking with Oxalis Adventure Tours you agree in full to the following conditions.

2. Quoted Prices

All prices quoted are subject to change due to fluctuations in the exchange rates or additional government fees, which may be imposed at any time. In the case of minor increases we won’t revise the cost of a trip already confirmed.

3. Payment & Tour Confirmation

Upon making your reservation our team will follow up within 2 working days via email with an invoice and link to our secure online payment provider OnePay. Please be patient up to 5 working days if you have applied for our Son Doong Cave Expedition as our Technical Advisory Team needs time to review your application.

Please review your invoice and the payment link to ensure they match the services booked, and submit your payment. You will have 72 hours to make payment otherwise your reservation will be cancelled. You can make payment via Visa or MasterCard in Vietnamese Dong. A booking processing fee of 3% applies to our Son Doong Cave Expedition.

4. Cancellations

4.1. For Adventure Tours and Expedition Tours (not including Son Doong Cave Expedition)

4.1.1. For join-in tours

If a written cancellation request is received and acknowledged more than 7 days before tour departure, a full refund of the service will be processed. If cancellation notice is received and acknowledged less than 7 days before the departure, there will be no refund.

4.1.2. For Hang Ba Deep Jungle Expedition and Tu Lan Expedition join-in tours

If a written cancellation request is received and acknowledged more than 30 days before tour departure, Oxalis will refund the value of the service you have paid. If a written cancellation request is received and acknowledged between 30 days to 15 days before tour departure, you will be charged a cancellation fee equal to 50% of the total value of the service. If a written cancellation is notified less than 15 days prior to tour departure, the value of the paid service will not be refunded for any reasons.

4.1.3. For private tours and group tours

If a written cancellation request is received and acknowledged more than 30 days before tour departure, Oxalis will refund the value of the service you have paid. If a written cancellation request is received and acknowledged between 30 days to 15 days before tour departure, you will be charged a cancellation fee equal to 50% of the total value of the service. If a written cancellation is notified less than 15 days prior to tour departure, the value of the paid service will not be refunded for any reasons.

4.2. Cancellation for Son Doong Cave Expedition

4.2.1. For join-in tours

If a written cancellation request is received and acknowledged more than 90 days before tour departure you will be charged a VND 7,000,000 booking processing fee per person for cancellation and the balance will be refunded. If a written cancellation request is received less than 90 days but more than 45 days before tour departure you will be charged a cancellation fee of 50% of total booking price and the balance will be refunded. If a written cancellation request is received less than 45 days before tour departure, no refund will be provided under any circumstance. Please make sure you have your own travel insurance to cover any unexpected cancellations.

4.2.2 For group booking ($US30,000/ group of maximum 10 people)

There is no refund for cancellation but you can find a replacement from your network to join your team. If a written substitution request is received and acknowledged more than 90 days before the tour departure you will be charged a VND 7,000,000 booking processing fee per person. If a written substitution request is received less than 90 days but more than 45 days before the tour departure you will be charged a fee of 50% of the total booking price per person. If the replacement is made less than 45 days before the tour departure, 100% of the tour amount will be charged. Substituted members must meet our medical and fitness requirements.

4.2.3. For private tours (Maximum of 10 people/ group, price upon requests)

If a written cancellation request is received and acknowledged more than 90 days before the tour departure you will be charged a cancellation fee of 50% of the total booking price and the balance will be refunded. If a written cancellation request is received less than 90 days before the tour departure no refund will be provided under any circumstance. Please make sure you have your own travel insurance to cover any unexpected cancellations. You may substitute members of the group at least 30 days prior to the tour departure as long as the substitute members meet our medical and fitness requirements.

4.3. Resale

Oxalis Adventure Tours strictly prohibits the resale of any of our tour products under any circumstances. If you are found reselling our tour product, Oxalis reserves the rights to cancel your booking of both you and whoever you sell the tour to, without refund, with no exception. This applies to both independent bookings, group bookings and private bookings.

4.4. Midway Cancellations

If for any reason you are turned back while on tour or if you must quit the expedition, all tour costs will be forfeited without further compensation. Our cave experts and tour guides reserve the right to decide if someone needs to be turned back at any time if they feel someone poses a safety threat to themselves or others.

4.5. Cancellation due to force majeure events

In case of, the force majeure events e.g. natural disasters, storms, floods, earthquakes, fires, wars, terrorism, disease. Oxalis is taking it right to unilaterally cancel its services. Oxalis will process the refund of 100% of the value tour that the customer has paid. Oxalis will not hold the responsibility for related costs (e.g. travel expenses, air tickets, hotel room booked etc.).

5. Amendments

5.1. Regarding Adventure Tours and Expedition Tours (not includes Son Doong Cave Expedition)

5.1.1. For join-in tour

Written service change amendments or written departure date amendments are acceptable at least 7 days before the original departure date without additional costs (subject to availability). Written service change amendments or written departure date amendments are not accepted if the notification is less-than-7-day notice prior to departure date. Substitute participants can be allowed without incurring extra charges provided that the change must be notified at least 3 days before the tour departure date and the replacement must meet the physical requirements.

5.1.2. For Hang Ba Deep Jungle Expedition and Tu Lan Expedition join-in tours

Written service change amendments or written departure date amendments are acceptable at least 30 days before the original departure date without additional costs. If written service change amendments or written departure date amendments are received and acknowledged between 30 days to 15 days before tour departure, you will be charged an amendment fee equal to 50% of the total value of the service. Written service change amendments or written departure date amendments are not accepted if the notification is less-than-15-day notice prior to departure date. Substitute participants can be allowed without incurring extra charges provided that the change must be notified at least 3 days before the tour departure date and the replacement must meet the physical requirements.

5.1.3. For private tours and group tours

Written service change amendments or written departure date amendments are acceptable at least 30 days before the original departure date without additional costs. Written service change amendments or written departure date amendments are not accepted if the notification is less-than-30-day notice prior to departure date. Substitute participants can be allowed without incurring extra charges provided that the change must be notified at least 3 days before the tour departure date and the replacement must meet the physical requirements.

5.2. Regarding Son Doong Cave Expedition

Written departure date amendments or written participant amendments are only allowed 90 days prior to departure date. For written participant amendments, an additional booking fee of 7 million VND will be charged per person.

6. Compensation

You are fully aware that you are travelling in an area that is remote and subject to unusual climatic conditions. Should Oxalis Adventure Tours deem it advisable to amend an itinerary, it may do so by varying or completely rerouting any trip. In this case the traveller will make no objection or claim for compensation from Oxalis Adventure Tours. Compensation should be made through your insurance company.

7. Passport

All customers must hold a valid passport and valid visa. It is your responsibility to obtain a current Vietnam visa. All passports and visas must be presented upon arrival at Oxalis Adventure Tours office. A photocopy will be made in our office and provided to local police for registration before accessing any area that we conduct tours.

8. Responsibility

A very high level of care is taken to ensure suppliers maintain high standards. However, as we do not operate transfer services, hotels/home-stays or restaurants, and we cannot be responsible in any way or problems resulting from the booking, unless it is a direct result of negligence on our part or part of our employees.

9. Tour Departure

All tours require a minimum number of guests to depart and your booking will not be confirmed if the minimum number of guests is not reached. Oxalis Adventure Tours reserves the right to cancel any tour should the group size fall below the minimum numbers required. Alternative dates will be made available. Should this option be unacceptable, a full refund of all payments will constitute full settlement.

10. Tour Guide Authority

Oxalis Adventure's tour guides/staffs reserve the right to decline, accept, or retain any person as a member of any group at any time. Travelers have to accept the authority of the tour guides, staffs on tour and follow our rules of trekking and cave conservation to avoid causing danger to themselves or others. Oxalis Adventure will not accept responsibility or liability for any traveler who contravenes any law or regulations of Vietnam.

11. Adventure Tours

It is a fundamental condition that you acknowledge that we operate adventure tours, which require some flexibility on your part as the itinerary may change due to any number of reasons; safety, weather, etc. The day-to-day itinerary is to be taken as a guideline only and not a contractual obligation. When trekking in remote areas you are advised to reserve extra days to allow for some delays to avoid frustration and inconvenience. Oxalis Adventure Tours will not be responsible for any costs associated with booking alternative travel arrangements, flights, visas etc. if there are delays to the scheduled tour.

12. Minimum Age

12.1. General requirements

Oxalis will not accept guests over 70 years old to join any tour.

12.2. For family tours

Active children of 8 years old and above can join in the overnight camping tours as "Family Exploring Tu Lan 2 Days" with their parent(s). You can book a join-in tour, which departs weekly, or a private tour.

Active children from 6 years old and above can participate in day tours with their parent(s), such as Tu Lan Family Experience 1 Day, Primates & Caves Experiences, etc. You can book a join-in tour, which departs weekly, or a private tour.

12.3. For adventure tours (except the Son Doong Expedition)

We do not accept any guests that are below 16 years old to join in the Hang En Cave Adventure (EC2), Hang Va Cave Expedition (HV2), Tu Lan Cave Experience (TL1), Tu Lan Cave Encounter (TL2), Wild Tu Lan Cave Explorer (TL3), Hang Tien Cave Discovery (HT1), Tien Cave Endeavor (HT2), Hang Tien Cave Exploration (HT3). The minimum age is 18 for the Hang Ba Deep Jungle Expedition (HB4), Tu Lan Cave Expedition (TL4).

12.4. For Son Doong Expeditions

We do not accept any guests who are less than 18 years old on any Son Doong Expedition.

13. Travel Insurance & Risks

The tour price has already included a travel insurance package during the time and area of the tour provided by Oxalis Adventure but does not include insurance for the risk of tour cancellation, risks that occur before/after the tour, or outside our tour operated area.

We encourage every traveler to purchase a comprehensive travel insurance package covering medical treatment, natural disasters, personal accidents, guided-caving tours, medical evacuation, etc. For the Son Doong Cave Expedition especially, your comprehensive package should absolutely cover you in the event that you must cancel your tour less than 90 days before departure (for which we will provide no refund regardless of the reason for cancellation).

You understand that during the course of the trip certain events may occur such as accidents or illness in a remote location without medical facilities. You agree to assume all risks and hold Oxalis Adventure Tours blameless on all accounts of accidents or illnesses which arise during and after the tour (if any).

14. Good Faith

All information and advice provided either directly or via email related to vaccinations, climate and weather, trekking equipment, visas etc. is given in good faith but Oxalis Adventure Tours takes no responsibility for the accuracy of this information.

15. Fitness Level

You must be in good physical health before attempting any tour with Oxalis Adventure Tours. It is vital that participants with pre-existing medical problems or conditions make these known to Oxalis Adventure Tours. If we discover that you have a medical condition which you have not disclosed to us (particularly a condition which would affect you on tour) or if you lie on your medical form in any manner, we reserve the right to cancel your tour without refund at any time. If your medical status changes at any time after you sign up, it is your responsibility to inform us immediately. Medical and evacuation expenses are the responsibility of the participant. It is important that you consult your doctor regarding vaccinations and other medical requirements before you depart. If you cannot complete any section of the tour due to lack of physical ability you will be turned around at your own cost.

16. Alcohol and Drug Use

In order to ensure the safety and health of all guests participating in Oxalis Adventure tours, guests are prohibited from bringing alcoholic beverages (such as wine, beer, and other types) or recreational drugs into the forest during the tour. If a guest is found to be under the influence of alcohol or drugs during the tour, the guide may request that the guest stop the tour and leave the forest area immediately, without any refund.

17. Privacy

Oxalis Adventure Tours respects your privacy. We will only collect personal information that is relevant to your travel arrangements. We will protect the privacy of the information you provide us and only pass it to third parties such as hotels and local authorities when that information is necessary to fulfill your travel arrangements. In providing this information to us, you consent to Oxalis Adventure Tours using this personal information for the purpose of making and completing arrangements with related services.